Frequently Asked Questions (FAQ)

What do I do if the equipment doesn't arrive?

Equipment is scheduled to arrive no later than 10 past the hour (when UofT classes commence). If you require additional set up time, be sure to request a reasonable delivery time when booking the equipment. However, keep in mind that there may be other classes scheduled in the room. Consult the Academic + Campus Events for advice on this matter.

Who can I call for help (Immediate assistance) during my class?

For immediate assistance call the Emergency/After Hours line at: 416-978-0423.

How can I learn to use classroom technology most effectively?

You may contact CTSI (Centre for Teaching Support and Innovation) for Academic Technology. These offices provide one-on-one consultation for instructors and offer regular workshops on various types of instructional technology.

To whom do I report equipment problems?

If the problem is not an emergency, please use the on-line form for reporting classroom and equipment problems, available at:

Who should my first point of contact be if I'm thinking of using technology (A/V Equipment) in my classroom?

You should always speak to someone in your department/division first, such as your undergraduate chair/associate chair. He/she will be able to tell you what sort of equipment and support your department/division may have in place. They may refer you to the Academic + Campus Events to discuss possibilities.

How can I book audio-visual equipment?

Consult your department/division/college to determine how bookings are made. Many departments have one contact person who is charged with making all the necessary arrangements.

When should I book equipment?

In general, it is advisable to make arrangements as early as possible (e.g. a few weeks before you actually need the equipment). Keep in mind, at the start of each term the Classroom Technology Support Office receives hundreds of requests - it is always a good idea to submit your requests early! Try to avoid last minute requests. Also, when requesting equipment, be sure to arrange for an operator if you need help setting up the equipment.

What sort of equipment is available?

The types of equipment currently available includes:

• Standard Teaching Station & TSJr control stations
• Overhead projectors (for transparencies) (available in most classrooms at all times)
• Data Projectors (digital projection)
• TV monitors
• VCRs/DVD Players
• Slide Projectors
• Stereos (cassette and/or cd players)
• Sound systems

If you require a specific type of equipment not listed here or a particular set up in your classroom, the Academic + Campus Events will work with you to best meet your needs.

Can I bring in my own equipment?

Yes. In fact, in some cases this may be required, particularly if you wish to make power point presentations or access the internet, in which case you may need to bring in your own computer/laptop. However, you may wish to consult with the Academic + Campus Events or your department/division as some equipment may not be suited for the classroom in which you are teaching.

How do I ensure that my course is scheduled in a room that can accommodate my audiovisual / technology needs?

By communicating your A/V needs early in the room allocation process these factors can be taken into account when determining a suitable location. Room allocations are typically handled within departments/divisions and therefore any special requests should be directed to the appropriate person.

Is internet access available in classrooms?

For Instructors

Instructor wired internet is available via UTORid at all rooms with a Teaching Station or Teaching Station Jr. Some buildings have internet wall jacks that belong to a specific building network - like Sidney Smith and Bahen. IP (internet protocol) addresses for these rooms can be obtained from the Academic + Campus Events when you book equipment. Contact LSM to ask about a specific room.

Public/Wireless

The campus wireless internet network has been expanding rapidly, and provides access for all via UTORid. See the wireless tab.

Is training available for the various types of A/V equipment?

Yes. The Classroom Technology Support Office can arrange demonstrations of the University's A/V equipment. Contact the Academic + Campus Events at 416 - 978 - 6544 or avrequest@utoronto.ca

LSM tech support webpage: https://lsm.utoronto.ca/tech_support.html

How can I learn to use classroom technology most effectively?

You may contact the Office of Teaching Advancement or the Resource Centre for Academic Technology. These offices provide one-on-one consultation for instructors and offer regular workshops on various types of instructional technology.

Train yourself!

Learn how to use technology in the classroom

Can I book a technician to assist me in my class?

Yes. There are two types of available assistance:

1. Assist - An A/V technician will help you to set up before your class and ensure that your presentation is underway (generally 15-20 minutes)
2. Operator Required - An A/V technician will assist with the set up, run your presentation and remain in the room for the duration of the class.

What are the associated costs?

The fee for the basic service is $20, whereas the on-site operator fee is $30/hour. Confirm all costs at time of booking.